Satisfaction Guarantee: Your complete satisfaction is our #1 goal! We have a Satisfaction Guarantee: Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Leal Home Cleaning will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right.
Quote Accuracy: Our quotes can only be as accurate as our customers are realistic about the condition of the home. Our quotes are usually quite accurate when all areas of the home are accounted for on the estimate form or our online quote form, when the home’s square footage is factual and especially when the home’s condition is realistically defined. The home’s condition is the largest determining factor of our accuracy for our online quote.
Upon arrival, if information about current condition of your home is inaccurate we will attempt to contact you to discuss our quote right away.
Before your cleaning appointment: Your price for cleaning is based on the professional house cleaners focusing all of their time and energy on cleaning and sanitize instead of routine housekeeping. We ask that you take a few minutes before a scheduled cleaning for general housekeeping to allow easy access to areas/surfaces to be cleaned. There are things you can do before your cleaning appointment to save cleaning time and money, i.e. wash dishes and generally de-clutter. We’re happy to do any of these with advance notice and with the understanding that they were not included in the house cleaning rates. If you’d like us to do these tasks for you, please contact the Office at least one business day (8:00 am to 5:00 pm) before your appointment so we can adjust the team’s schedule and adjust your cleaning fee for the additional “cleaning preparation” time.
Cancellation Policy and Lockouts
In your busy life, we understand that things come up suddenly. But once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your time-frame. So, if it is necessary to cancel or skip your scheduled service, Leal Home Cleaning merely requires 48 hours of notice. If we receive less than 24 hours notice it will be necessary to charge you a last minute cancellation fee of $50 dollars.
This also applies to LOCKOUTS, meaning that we are not able to access your home on the scheduled day. You have some options for providing Leal Home Cleaning access to your home:
The three most preferred and convenient methods are a coded lockbox installed in a discreet location on the exterior of the home; the garage code or a code for your keypad entry system. That way, there will be no incident of missing hide a keys, forgetting to leave the door unlocked, etc. If you choose one of these mentioned methods above and you also have an alarm system we can arrange to disengage and reengage it as well. Just give us a call and give access instructions to our office.
If neither of the above is possible, you may meet the House cleaners at your residence. Please refer to the Cancellation Policy should Leal Home Cleaning be unable to access your home during the preset arrival window.
If neither of the above is possible, we can discuss alternative arrangements.
To ensure quality service for all valued clients, Leal Home Cleaning cannot specify exact arrival times. Arrival windows allow us to handle all the variables of each day and each home without affecting the promises we make to you.
The House cleaners will arrive within the following time-frames:
For 1st-time cleaning – We understand that on your initial cleaning appointment you may want to meet your house cleaner technician(s) so you can do a walk through with them and give any special instruction you may have. With that in mind, we will do our best to accommodate your first time or initial cleaning at your most convenient day and time.
For recurring service when we have your lockbox code, your garage code or a code for your keypad entry system our arrival window is between 8am and 5pm. if you wish to know a more specific arrival time please text or call our office day before your cleaning in the afternoon and will let you know a more specific arrival window.
When we are meeting someone at the home, we will set a arrival window between the hours of 8am and 5pm. Our arria
Our arrival window
8am – 9am
9am – 11am
11am – 1pm
1pm – 3pm
3pm – 5pm
By hire our service you agree with our terms and condition which include not hire a present or past
Leal Home Cleaning staff member for any home-related service outside of your agreement with Leal Home Cleaning.
Should you wish to hire a present or past Leal Home Cleaning staff member for any home-related service outside of
your agreement with Leal Home Cleaning, our referral fee is $3,000. This fee is due within 30 days of
notification from Leal Home Cleaning. If the fee is not paid, Leal Home Cleaning reserves the right to pursue
other methods of collection.
Payment for cleaning services is due in full at the time of service unless other arrangements have been made. Leal Home Cleaning gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. We currently utilize Authorize.net to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. Should a check be returned, a $ 35.00 Returned Check Fee will be added to your account.
If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will need to reschedule your appointment and you will be charged a cancellation fee.
Occasionally we like to take before and after pictures of the interior of your vacant home when doing move-out and post-remodeling cleaning. Pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim.